Policies / FAQ
Q: What exactly do you guys do?
A: We create nothing but premium quality vegan, organic, products that great for sensitive scalp and skin. That is safe for babies and beards.
Q: How long will it take me to get my order?
A: Items take 3-7 business days to ship depending on where you live in the USA. Items are shipped Monday through Wednesday so your products are not sitting in a shipment warehouse over the weekend.
Our OFFICIAL business days are Monday-Friday.
Q: Can I return my items?
A: No we do not do any returns. ALL SALES ARE FINAL. If a item comes damaged within 48 hours of you receiving the package please email us with your order number and a image of the item. Orders past the 48 hour mark will not be eligible for rectification. (firstname.lastname@example.org)
Q: How do I cancel my subscription?
A: Subscriptions with BeyondClassy_llc are for an indefinite term, and you'll be charged at the beginning of each billing cycle according to your subscription, unless you unsubscribe. Please follow up with a email to Beyondclassyllc@gmail.com so we can make sure you’re not charged going forward.
Q: Why hasn't the status of my tracking number updated since being located at the post office?
A: Currently USPS is backed up, please allow time for them to get your package to you in a timely manner. Also be aware that once we give them your package we have no control over what happens with your order. If your order is lost or stolen please put in a claim with USPS.
Q: I have a question about my order, how do I get in contact?
A: You can email email@example.com at anytime. Please allow 24-48 hours to receive a response.
Q: My order has not been delivered but is marked delivered on USPS, what do I do?
A: I would recommend waiting 2 days to see if they may have delivered your order. Sometimes if the time gets late they mark the order as delivered and they will deliver it the following morning. If not, please file a claim with USPS.
Q: I placed a order and have not got a email confirmation. What do I do?
A: Sometimes confirmation emails are likely to end up in your spam folder.
Q: Where is my tracking number ?
A: Once your order is fulfilled and you have not received a tracking number sometimes tracking information is likely to end up in your spam folder. If you still have not received it please email us firstname.lastname@example.org
Q: What if my product is melted in the container on arrival?
A: Please place it in the refrigerator for about 10/15 minutes then stir it up and your good to go to use the product. Beyondclassy_llc IS NOT RESPONSIBLE FOR MELTED SHEA BUTTER DURING SUMMER MONTHS.
Q: Do you offer private labeling?
A: Yes we do! Please send a email to Beyondclassyllc@gmail.com in the header saying *WHOLESALE*
*NO REFUNDS OR EXCHANGES* ALL SALES ARE FINAL*
WE ARE NOT LIABLE FOR ANY STOLEN, MISSING, OR LOST GOODS
*All issues with late/missing packages must be taken up with your shipping carrier.
*DAMAGED GOODS*If you receive a Damage , within 48 hours of you receiving the package please email us with your order number and a image of the item. Orders past the 48 hour mark will not be eligible for rectification.
*WRONG ADDRESS*We are not liable for any lost/Missing packages due to incorrect address. Please check your address to confirm it is correct before ordering. In the case that the address is incorrect you will be responsible to double check.
We use USPS which can take 6 to 25 business for delivery.
Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
-Vegan & Organic Ingredients
In order to make the highest quality products possible we use USDA certified organic carrier oils
-Made in Small Batches
All our products are made in small refined batches with utmost care Monday through Friday.
Being that our products are made in small batches by hand they are ALWAYS shipped fresh to you
Some people see faster hair growth and new re-growth (baby hairs) that is noticeable after 4-8weeks of consistent use. You will more than likely see visible results with 1-2 bottles.
The absolute best results we've seen are from people who use it for at least 3+ months.
And at least every other day (daily for the fastest) results.
We can't stress enough how much consistency is key. Don't get discouraged if you've used 1 bottle on a bald spot and have yet to notice anything more than a few new baby hairs yet.